Refund policy

Return Policy

Effective Date: April 15, 2024

Thank you for shopping at PajamaFinds.com. We strive to ensure your satisfaction with every purchase. However, if you encounter any issues with your order, we are here to assist you.

1. Eligibility for Returns: We accept returns only under the following conditions:

  • The product received is damaged or defective.
  • The product did not arrive.

2. Initiation of Return: To initiate a return, please contact us within 7 days of receiving your order. You can reach us at mail@pajamafinds.com. Please provide your order number, details of the issue, and any relevant photographs of the damaged or defective product.

3. Return Process: Once your return request is approved, we will provide you with instructions on how to return the item. Please ensure that the item is returned in its original packaging, unused, and in the same condition as you received it.

4. Refund or Replacement:

  • For damaged or defective items: Upon receiving the returned item and verifying the issue, we will offer you a refund or a replacement, whichever you prefer.
  • For non-arrival of items: If your order did not arrive, we will either issue a refund or resend the item, depending on your preference.

5. Refund Timeframe: Refunds will be processed within 7-10 business days from the date we receive the returned item.

6. Non-Returnable Items: Please note that certain items, such as items that have been worn, washed, or altered, are not eligible for return.

7. Shipping Costs: We will cover the shipping costs for returning damaged or defective items or non-arrival of items. However, for any other reasons, including size or color preferences, the customer will be responsible for the return shipping costs.

8. Contact Us: If you have any further questions or concerns about our return policy, please don't hesitate to contact us at mail@pajamafinds.com. Our customer service team is here to assist you.

Thank you for shopping at PajamaFinds.com. We appreciate your business!

Note: This return policy is subject to change without prior notice. Please refer to our website for the most up-to-date information.